Any complaint or grievance (which includes any expression of dissatisfaction) about the Services offered by us can be made:

  • In writing to The Compliance Officer, PIER Financial Investments Limited, 46 Old Steine, Brighton BN1 1NH; or
  • By email to or
  • By telephone to 01273 328907

We will seek to handle and resolve your complaint promptly in accordance with the Financial Conduct Authority (FCA) Rules. Written descriptions of our complaints handling procedures are available on request.

If you are an eligible complainant (as described below), you may contact the Financial Ombudsman Service directly with any complaint you may have if you are not satisfied with the way in which we have dealt with it. For ease of reference, we have set out below the current address and telephone number of the Financial Ombudsman Service:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Tel: 0845 080 1800

The FCA Rules provide that generally, you are eligible to complain if you are a private individual, a business with a group turnover of less than £1 million a year or a trust with a net asset value of less than £1 million.


PIER Financial Investments Limited is covered by the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Most types of investment business and bank deposits are covered up to a maximum of £85,000.

Further information about compensation scheme arrangements is available from the FSCS at

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